Shipping methods: We offer a variety of shipping methods, including express services and standard mail. Customers can choose the appropriate shipping method according to their needs.
Shipping scope: We cover delivery services worldwide. For international shipping, additional arrangements are required according to the destination, and the specific costs and timeliness may vary.
Shipping costs: The shipping costs of all orders will be calculated based on the destination, package weight and selected shipping method. Customers can view the shipping details and confirm payment when placing an order.
Shipping time: Generally, the order will be shipped within 3 working days after confirmation. International shipping time may be longer, depending on the distance and customs clearance procedures of the destination country.
Packaging specifications: We use professional packaging to ensure that the goods arrive safely during transportation. Each item will be strictly packaged to prevent damage or loss.
Loss or damage: We are responsible for the loss or damage of goods during transportation. When customers receive damaged goods or do not receive goods, please contact us immediately for processing, and we will provide corresponding solutions and compensation.
Tracking and notification: All orders are equipped with tracking numbers, and customers can check the order status at any time. Once the order is shipped, we will provide order tracking information by email.
International Shipping: International shipping may involve additional customs clearance fees and import taxes. These fees are the responsibility of the customer and are charged according to the regulations of the destination country.
Returns and Exchanges: Customers must request a return or exchange within 30 days of receipt. Return shipping costs are borne by the customer, while exchanges are borne by us.
Special Requests: If you have special shipping requirements or expedited delivery needs, please contact us before placing an order. We will do our best to meet customers’ specific needs and provide appropriate shipping service arrangements.